Privacy Policy – Auro Wellness Castle

Your privacy is important to us. At Auro Wellness Castle, we are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following personal details:

• Name, address, contact number, and email
• ID proof (as required by law)
• Booking details (dates, preferences, room type)
• Payment details (card/UPI—not stored after processing)
• Feedback or reviews

2. How We Use Your Information

Your information is used for:

• Booking and reservation management
• Verifying your identity during check-in
• Improving our services and guest experience
• Sending booking confirmations, updates, or feedback requests
• Legal and security purposes as required by law

3. Data Sharing

We do not sell or rent your personal information. We only share your data:

• With government authorities if legally required (e.g., police verification)
• With secure payment gateways for transaction processing
• With internal staff for guest service purposes

4. Data Security

We take appropriate steps to protect your data:

• Limited access to guest data within our staff
• Secure digital and paper record storage
• No storing of sensitive payment information post-transaction

5. Cookies & Website Usage

If you visit our website:

• We may use basic cookies for performance and user experience.
• We do not track or collect sensitive data for advertising purposes.

6. Your Rights

You may:

• Request a copy of the data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data (subject to legal requirements)

7. Policy Updates

We may update this policy from time to time. The latest version will always be available at our reception and on our website.

8. Contact Us

For any questions about your data or privacy concerns, please contact:

Auro Wellness Castle

Thank you for trusting us. Your comfort, safety, and privacy are always our priority.